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RETURNS & REFUNDS POLICY

Because each of our magnets is custom-made with your personal photos, we’re unable to accept returns or issue refunds except in the following cases:

  • The product arrives damaged

  • An error occurred on our side during production

If either of these applies, please click here to contact us within 7 days of receiving your order. Be sure to include clear photos of the issue and the order number so we can assist you quickly.

Please note: we cannot provide refunds for orders where the uploaded images were low resolution, pixelated, or incorrectly cropped, as these factors are outside of our control.

Since each magnet is custom-made, we cannot accept returns due to a change of mind.

Unfortunately, we cannot accept returns on gift cards.

Please note that we are unable to issue refunds for shipping.

REFUNDS

Once your issue has been concluded, you will receive a refund for the damaged or defective item within 14 days.

After your claim has been processed and approved by us, your refund will be put in process.

Refunds can take up to 10 working days depending on your bank’s processing time – please note that we are unable to influence this.